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This Account Has Been Suspended
Posted: Wed Aug 27, 2008 12:58 pm
by StormStryke
Maybe this is a problem affecting everyone, but whenever I try to open pdf files on IMSLP I receive a 'This Account Has Been Suspended' message after agreeing to the disclaimer. It also says 'Please contact the billing/support department as soon as possible.' Any ideas why or how to fix it? I tried changing my IP address ...
Posted: Wed Aug 27, 2008 1:32 pm
by Matthieu
Same for me
Posted: Wed Aug 27, 2008 1:47 pm
by Generoso
I get the same message each time I try to download a pdf file. It reads:
This Account Has Been Suspended
Please contact the billing/support department as soon as possible.
What can we do to help?
Posted: Wed Aug 27, 2008 2:04 pm
by macki
I got also that message when i tried to download a pdf file. I don't know why it's happening. Please help !
Posted: Wed Aug 27, 2008 2:53 pm
by Yagan Kiely
Sounds like a problem with the host (I get it too).
Posted: Wed Aug 27, 2008 6:00 pm
by ras1
Looks like everything has started working again. What happened?
Posted: Thu Aug 28, 2008 12:00 am
by imslp
The host did not like the fact that IMSLP was using 70GB/day of bandwidth and saturating all their server connections. I don't blame them too much (except for the fact that they pulled the account the day immediately after I paid the next month's fees, which does irritate me somewhat), as it was a shared hosting account, and this is to be somewhat expected. Which is the reason why I sent out that notice at the top of the page asking for mirrors, because what I had was a temporary solution and I wanted to switch to a permanent one during the time it offered us.
Unfortunately the time was was not enough, and we will be going through some turbulent waters for the next few days as I search for a permanent solution. This means that IMSLP downloads may be slow until I find another mirror. But it should hopefully be resolved well within a week.